Allswers is a survey platform that enables companies to manage, measure and optimize customer and employee experience. More
Allswers KEY FEATURES
A first class surveys engine, Reporting, Data export
Ecommerce integrations: prestashop, Shopify
Customer Experience Solution: NPS, CSAT,
Employee Experience:Commitment
Employee Experience:90º Evaluation
The Experience Management Platform enables decision makers to use real-time data to make better decisions.
Benefits
- Incorporates specialist SME measurement models for customer experience (CSAT and NPS) and employee experience (commitment, 90° evaluation)
- Automates workflow management for processes relating to the ISO and EFQM quality standards.
- Integrates with leading ecommerce and CRMS platforms.
- Creates specialist dashboards and calls to action for publishing on social media, alerts for customer service.
- Fully functional survey tool available from the basic version.
The differentiating factors are:
Value for money. The more affordable versions, aimed at SMEs, include a fully functional survey tool as well as measurement solutions for customer and employee experience and Customisable specialised dashboards and calls to Action.