AlphaCX is an omnichannel communication platform that can scale up your customer support—minus the extra workload. More
AlphaCX KEY FEATURES
Conversational CX
Email Ticketing
Facebook Messenger
Instagram DM
Live Chat
Twitter DM
Automation
Knowledge Base
Feedback & Ratings
Hopping between multiple support channels means you’re bound to miss a few things. (“This ticket is from three years ago. Maybe they figured it out by themselves already…”)
And because tickets are coming in faster than your team can respond to them, customer satisfaction is taking a big hit.
You need a platform that makes it easy to scale up customer support—without burdening your team.
Introducing AlphaCX.
AlphaCX is an omnichannel communication platform that can scale up your customer support—minus the extra workload.
Whether you’re handling queries via email, social media, or messenger, AlphaCX lets you engage with customers across channels with one inbox.
Connect to Facebook, Instagram, Twitter, and WhatsApp, or embed a live chat widget on your website to stay connected with your customers.
Plus, you’ll be able to leverage third-party integrations and streamline all of your support processes at scale.
AlphaCX lets you manage Service Level Agreements (SLAs) with built-in automation tools, so you can trust your customers.
Automate SLAs using custom parameters or deadlines to improve your turnaround time and overall quality of support.
Want a quicker way to respond to feedback? Create email and SMS templates with dynamic placeholders for customer info.
You can even automatically send notifications and escalations to team members, ensuring that tickets are handled ASAP.
When people say they love vintage throwbacks, they usually don’t mean old-school customer support. (“They told me I can submit an official request via fax or carrier pigeon.”)
Luckily, AlphaCX streamlines your customer support, so you can tackle more tickets without overwhelming your support staff.