Guestmeter identifies happy and unhappy hotel guests before they publish negative online reviews on other sites. More
Guestmeter KEY FEATURES
QR Survey
Users
Capture guest feedbacks in-stay via QR code surveys, lobby kiosk surveys or send post-stay e-mail surveys.
Guestmeter identifies happy and unhappy hotel guests before they publish negative online reviews on other sites.
HOW DOES IT WORK?
1- Send post-stay E-mail survey to guests or place contactless QR survey to your rooms/lobby to capture on-stay feedbacks.
2- Identify happy and unhappy guests and send them your management responses via e-mail.
3- Resolve guest concerns and reduce the risk of poor guest reviews.
Using Guestmeter’s dashboard, you can identify promoters or passive clients and calculate net promoter scores (NPS) using actionable analytics.
Additionally, users can invite guests to leave feedback and reviews on online sites such as TripAdvisor and Google, enhancing brand visibility across the web.