Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal. More

It’s hard to solve customer issues when your only option is to recite instructions on a Zoom call. (“It’s the big green button on the bottom left. No, sir, that is a small red button on the top right.”)

To efficiently guide customers towards the right solution, you need to understand what’s wrong—but first you’ll have to teach them how to share their screen.

Luckily, there’s a tool that lets you easily join a customers’ session, place your mouse on their screen, and actually solve the problem.

Make way for Median

It makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.

With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share.

Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required!

Customers can ask for help and support agents can join their session to see exactly what they’re experiencing.

You can access Median’s built-in dashboard to view your site’s users and visitors in real-time.

Helping customers use your site shouldn’t feel like you’re playing charades over the phone. (“This version of the game is called ‘Frustration’.“)

Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction.

Resolve customer issues in real time.

Get lifetime access to Median today!

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