Paldesk is a smart communication platform that helps you easily interact with customers across channels, optimize user journeys, and boost customer retention. More
Paldesk KEY FEATURES
Help Desk. Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Canned Responses
Customizable Branding
Geo-Targeting
Offline Form
How much time does your team spend trying to respond to every customer inquiry coming at you from every direction?
Well, with Paldesk, you can connect all your platforms to answer emails, live chats, and social media messages from a single web-based dashboard.
Save customer conversations as tickets in the dashboard to get a quick overview of their status.
Prioritize, tag, and add notes to tickets to offer amazing, customer-centric support.
You’ll also be able to see statistics regarding the number of open and closed conversations, complete conversation history for all your chats, and weekly reports.
