Paldesk is a smart communication platform that helps you easily interact with customers across channels, optimize user journeys, and boost customer retention. More
Paldesk KEY FEATURES
Alerts / Escalation
How much time does your team spend trying to respond to every customer inquiry coming at you from every direction?
Well, with Paldesk, you can connect all your platforms to answer emails, live chats, and social media messages from a single web-based dashboard.
Save customer conversations as tickets in the dashboard to get a quick overview of their status.
Prioritize, tag, and add notes to tickets to offer amazing, customer-centric support.
You’ll also be able to see statistics regarding the number of open and closed conversations, complete conversation history for all your chats, and weekly reports.
Get lifetime access to Paldesk today!
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