Quelines is the next generation queue management solution that enables your business to set up virtual lobbies and provide excellent customer service with shortened wait times. More
Quelines KEY FEATURES
Role Management
Automatic Email Reminders to the Customers
Flexible Schedule Management
Three-way Messaging (C2C, C2B, B2C)
Collect & Organized Customer Feedback
Export / Import Guest Data
If there is one thing that’s common between any of your customers, then it’s the waiting time.
Your customers get frustrated when they have to wait in line for a longer time, even if your service is amazing.
How about you take control of your customers’ wait times and manage your business schedules more efficiently?
Introducing Quelines
Quelines is the next generation queue management solution that enables your business to set up virtual lobbies and provide excellent customer service with shortened wait times.
Set up your first store by providing the basic details like Store Name, Contact No., Address with Zip Code, Time Zone, Coordinates (comes in handy, if your customers can’t find your address on the web)
Set the Waitlist Time anywhere between 5 to 60 minutes, and the Store Capacity Size between 15 to 300 pax, based on your average customer service time & shop built up area.
Choose the Opening Hours of your business for every day of the week.
Generate a unique QR code for your location, and add the fields on the customer form based on the information you need from them, to send them reminders & notifications.
You can change the theme, upload your business Logo and hide Quelines Branding (Whitelabel) to match your brand tone easily.
With the role permissions, you can add your team members / clients (if you are offering it as a service for your clients) with restricted permissions, under the Users menu.
The Activities tab lets you see the list of overall visitors, no. of times they’ve visited your store, contact information, etc. and you can export all these details as a CSV file at your will.
“Latest Spots” is an area for your front desk staff to display the QR code and manage the waitlist visitors directly on the tablet/ipad.
Your Quelines Dashboard gives you a wider view about Today’s Visits, Waitlisted Guests, Average Wait Time and Overall Visits.
You can also share your store QR code on social media, or go old school to copy & print the same at your doorstep.
From your dashboard, you can check the number of people on the waitlist, and you can choose to take some actions including allowing the visitors sooner and/or let ’em chat with each other.
The Support option allows your customers to chat with your support and/or join the virtual lobby & talk to the fellow customers.
Turn your customers’ wait time into a delightful experience!