SurveySensum is an end to end Feedback Management Platform that measures and improves your CX metrics. It improves customer satisfaction and increases customer loyalty. More
SurveySensum KEY FEATURES
Analysis & Reporting
Integrations & Sharing
Customer Feedback is essential, and hence, you need to make your customer feedback actionable by listening to the voices of customers with CES, NPS, and CSAT Surveys.
The customer journey is not limited to a small period and thus you also need to gather the omnichannel feedback at all touchpoints throughout the customer journey.
SurveySensum – An all-in-one CX platform that lets you measure and track your key CX metrics in real-time.
SurveySensum’s AI-Enabled Customer Experience Management Platform enables businesses to create efficient, innovative, and interactive surveys, send it across multiple channels to gather valuable customer feedback with a better response rate and turn these into actionable business insights.
CX Platform – NPS, CES, and CSAT Survey Software
Ready to use, customizable templates with automatic dashboards for response analysis
Customer Satisfaction Score (CSAT)
Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
Net Promoter Score® (NPS)
Measure the willingness of customers to recommend your products or services to others.
Customer Effort Score (CES)
Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights
Gather omnichannel feedback and distill data into actionable insights
Get a holistic view of your customers and understand what your customers are saying across every channel.
Understand the why behind customer feedback
Leverage the power of AI to dig deeper into feedback and understand what your customers want and why.
Understand the Voice of Your Customer
SurveySensum’s AI-powered text & sentiment analysis tool helps you find the hidden value within your customer feedback.
Close the Loop
Build automated workflows and route support tickets based on topic, issue, or intent and improve your customer service.
Seamlessly connect your NPS®, CSAT, and CES data with your existing CRM software to generate valuable customer insights.
Custom role-based dashboards
Empower every employee in your organization by showing them their own personal dashboard with data that matches the needs and interests of users with that role.
Create surveys and generate responses in the language of your choice.
Transfer existing survey data
All of your existing survey data can be easily transferred on to SurveySensum in a matter of minutes
Easily automate various processes based on pre-defined schedules or events triggered using workflows.
Understanding customers better is the key to improving the customer experience.
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