Tactful Cognitive Helpdesk is an all-in-one, AI-powered omnichannel customer support platform with ticketing, CRM, help desks, and automation technologies. More
Tactful Cognitive Helpdesk KEY FEATURES
Customer profile management
Live engagement monitoring system
Customizable web chat plugin
Customer engagement analytics
Managing customer engagements across channels can be challenging for any business. (“I can’t find their refund request in this inbox, but I did find a coupon for toothpaste.”)
If you don’t answer your customer inquiries and requests in a timely manner, you run the risk of losing them entirely.
You need a way to manage customer support across channels while creating and managing ticketing—all in one place.
Introducing Tactful Cognitive Helpdesk.
Tactful Cognitive Helpdesk is an all-in-one, AI-powered omnichannel customer support platform with ticketing, CRM, help desks, and automation technologies.
With Tactful Cognitive Helpdesk, live agents can manage all live conversations on Facebook Messenger, Facebook comments, and your website from one unified desktop.
The agent dashboard displays a 360-degree view of customer interactions across channels by tracking all the information you need to understand the customer journey.
As you track customer information, past and present purchases, and interactions, you’ll be able to uncover customer intentions to provide better recommendations and solutions.
It’s time to stop shifting through support conversations and requests with a spreadsheet and a prayer. (“I’ll answer the email from a month ago first, then the email from three weeks ago. #prioritizing”)
Tactful Cognitive Helpdesk gives you one centralized dashboard to manage omnichannel communication and ticketing, so you never lose track of another customer request.
Make your customer support process easier and faster than ever before.