With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way. More

In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.

70% of people spend more money with a company that has excellent customer service.

With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.

Shared Inbox

A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed. You can support several brandsproducts or departments from a single account. Each inbox has unique, customizable settings.

  • Private notes
  • Saved replies
  • Collision detection
  • Tagging

Live Chat

Reach more customers with less effort even if your team is busy or unavailable to chat live. Lightest & fastest live chat assistant that will interact with customers without slowing down your website.

  • No agents online
  • Busy agent bot
  • Automated replies from docs
  • Email continuation when the customer drops offline

Community

Drive user engagement and increase customer lifetime value by enabling your customers to come together, connect, and collaborate on ideas, discussions, and projects.

  • Organize discussions
  • Create Private Channels
  • Empower interest groups
  • White label

Analysis

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

  • Conversations reporting
  • Happiness score
  • Leaderboard
  • Company performance

Help your customers help themselves

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

Get the ThriveDesk Lifetime Deal today!

Report