With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way. More
ThriveDesk KEY FEATURES
Shared inbox
Live chat
Knowledge base
CRM
Reporting
Integrations
In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.
70% of people spend more money with a company that has excellent customer service.
With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Shared Inbox
A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed. You can support several brands, products or departments from a single account. Each inbox has unique, customizable settings.
- Private notes
- Saved replies
- Collision detection
- Tagging
Live Chat
Reach more customers with less effort even if your team is busy or unavailable to chat live. Lightest & fastest live chat assistant that will interact with customers without slowing down your website.
- No agents online
- Busy agent bot
- Automated replies from docs
- Email continuation when the customer drops offline
Community
Drive user engagement and increase customer lifetime value by enabling your customers to come together, connect, and collaborate on ideas, discussions, and projects.
- Organize discussions
- Create Private Channels
- Empower interest groups
- White label
Analysis
ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
- Conversations reporting
- Happiness score
- Leaderboard
- Company performance
Help your customers help themselves
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.