Centralize your customer messages into a single shared inbox

C3 Mailime functions as a centralized communication hub designed to consolidate customer inquiries from multiple digital channels into a single dashboard.

The interface aggregates incoming messages from WhatsApp, Instagram, Facebook, and standard email accounts into a shared team inbox.

Administrators can assign conversations to specific agents or departments manually or set up automated routing rules based on keywords and channel origin.

For outbound engagement, the platform supports WhatsApp broadcast campaigns utilizing pre-approved templates directed at specific audience segments.

An integrated Service Level Agreement management engine tracks first response and resolution times against preset operational policies.

The system includes visual warning indicators to alert teams of potential policy breaches before customer satisfaction scores are impacted.

A built-in analytics suite provides real-time reports on individual agent productivity, overall conversation volumes, and customer feedback trends.

To minimize repetitive manual inputs, users can deploy canned responses, create message macros, and trigger external webhooks for data synchronization.

The ecosystem features native mobile applications for both iOS and Android devices, allowing support agents to manage active queues remotely.

The complete setup operates as a cloud-hosted infrastructure, enabling customer service operations to scale without requiring separate software clients for each social platform.

Key Features

Omnichannel shared team inbox

WhatsApp broadcast campaign manager

Automated SLA policy tracking

Real-time team performance analytics

Native iOS and Android apps