Instant live chat and AI support for websites

Charla adds a live chat widget to your site for real‑time conversations with visitors.

You get a unified inbox that includes chat, Facebook Messenger, and email support.

It comes with prebuilt chat flows and AI chatbot options to filter and respond automatically.

There’s also an integrated knowledge base and help desk to speed up responses.

The platform supports multiple websites and mobile apps for iOS and Android.

Visitor insights, canned replies, custom widget design, and scheduling rules are included.

For sales and support, it shows visitor profiles, conversation history, and proactive engagement triggers.

Agent features include assignment, internal notes, tags, reports, and customer feedback tools.

All standard GDPR tools are available, along with integrations for Facebook, Shopify, Magento, WordPress, and webhooks.

Key Features:

Unified chat inbox with Messenger & email

AI chatbots and custom chat flow automation

Built‑in knowledge base and help desk

Visitor insights + proactive chat triggers

Multi-site support with mobile apps