Mercuri centralizes WhatsApp and SMS communication into one workspace for sales, support, and marketing.
It helps teams manage customer chats quickly and maintain consistent replies.
AI agents can automate tasks like product questions, cart recovery, and appointment handling.
Campaigns can be triggered based on customer behavior for personalized communication.
A shared inbox allows teams to track conversations and collaborate across channels.
Mercuri integrates with platforms like Shopify, Wix, and WooCommerce for automated order updates.
Users can import contacts, create campaigns, and set up workflows without complex configuration.
Its workflow tools let you automate follow-ups, reminders, and transactional notifications.
Developers can extend functionality through the API for custom messaging flows.
The platform is suitable for eCommerce, service businesses, agencies, and teams managing chat-based engagement.
Key Features
AI agents for automated WhatsApp and SMS conversations
Behavior-based campaigns for personalized engagement
Shared inbox for team collaboration
Drag-and-drop workflows for automation
Integrations with Shopify, WooCommerce, and Wix
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